Privacy Policy
Welcome to Promise Family Dental. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact our office.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you:
- Request an appointment
- Fill out a contact form
- Call or email our office
- Subscribe to updates
We may collect:
- Name
- Phone number
- Email address
- Address
- Insurance information
- Health-related information you voluntarily provide
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
This information is collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to inquiries
- Provide dental care services
- Process insurance information
- Improve website performance
- Send appointment reminders
- Send promotional or informational updates (if opted in)
We do not sell your personal information.
3. HIPAA & Health Information
Promise Family Dental follows applicable federal and New York State laws, including HIPAA (Health Insurance Portability and Accountability Act), regarding protected health information (PHI).
Any medical information shared through secure communication channels is handled with strict confidentiality.
Please note: Email and website forms may not always be fully secure. For sensitive medical details, please contact our office directly by phone.
4. Cookies & Tracking Technologies
Our website may use:
- Google Analytics
- Google Ads tracking
- Meta (Facebook/Instagram) Pixel
These tools help us:
- Understand website traffic
- Improve marketing efforts
- Measure advertising performance
You can disable cookies through your browser settings.
5. Data Sharing
We may share information with:
- Insurance providers
- Payment processors
- IT service providers
- Legal or regulatory authorities (if required by law)
All third parties are required to maintain confidentiality.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no online transmission is 100% secure.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion (where legally permitted)
- Opt out of marketing communications
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
